RTA – Paratransit Service

The Americans with Disabilities Act (ADA) was signed into federal law in 1990. The ADA protects the rights of all people without regard to their physical and/or cognitive disabilities. The ADA states that all individuals have a right to use available public transportation. The ADA requires that individuals not able to independently ride public buses be provided with an equivalent, corresponding service for their transportation needs within the established service area.

This corresponding service is called Paratransit service. Paratransit service is provided to persons who, because of their disabilities, are unable to independently travel on the public transit system.

Call 216-566-5124 or 216-621-9500

Are you eligible for ADA certification?

To determine if you qualify for Paratransit service, simply answer these questions:

• Are you unable, as a result of a physical or mental impairment, to travel on the public transit system without the assistance of another?
• Do you need a wheelchair lift or similar device to board the vehicle, but one is not available at the Rapid Transit station where you wish to board?
• Do you have an impairment-related condition that prevents you from traveling to or from a station or stop on the public transit system?

If you responded “yes” to any of these questions, you may be eligible for RTA’s Paratransit service, as outlined by the Americans with Disabilities Act.

However, some riders may need more assistance than the standard RTA service offers. These riders may be eligible for ADA certification to travel on specially equipped Paratransit vehicles.