2-1-1 Call For Help
2-1-1 is a free community service sponsored by the United Way of Cleveland where you can use to get information about social, health and government resources 24 hours a day, every day.
United Way 211’s Community Resource Database includes almost 1,700 social service, healthcare, and government agencies, covering nearly 10,000 unique programs. The database is curated by five professional Content Specialists who contact every agency and program directly to make updates on an annual basis. Updates to the database are available immediately to 211 Navigators.
When someone calls 211, our Navigation Specialists utilize this comprehensive database to identify the services that best fit the caller’s needs. We then work with the caller to build a customized solution to their unique situation.
Visit the services section to learn more about the wide range of topics for which our Navigation Specialists are equipped to provide assessment and information, or view some simulated 211 phone calls to learn how we help people find, understand, and access community resources.To alert our Community Resource Content Specialists about new agencies or services (or changes to existing ones), send a Community Resource Update.
Information provided through 2-1-1 includes such services as:
- Basic needs such as food, clothing, housing and utility assistance.
- Health and mental health resources such as Medicaid, Medicare, community clinics, support groups and counseling
- Work support such as job training and education programs.
- Supports for older adults and persons with disabilities such as adult day care, Meals on Wheels, home health care and transportation.
- Youth and family services such as Head Start, recreation programs, parenting help, child support and custody, mentoring and tutoring …and much more, including agencies that accept your donated items
There is no charge for this service.
